The Inflow Experience Podcast
Welcome to the Inflow Experience Podcast, the only podcast where you will hear from contact center and customer experience experts about their roles, their lives, and anything else in between.
Podcasting since 2021 • 33 episodes
The Inflow Experience Podcast
Latest Episodes
Elevating Customer Experience Through AI: A Conversation with Poly AI’s CEO Nikola Mrkšić
In this episode of The Inflow Experience Podcast, host Austin Culp sits down with Nikola Mrksic, CEO and co-founder of Poly AI. They dive into the future of AI in customer service, exploring how Poly AI’s innovative voice assistants are transfo...
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25:34
Unlocking the Power of AI in Contact Centers: Tactics and Perspectives
In this episode of the Inflow Experience Podcast, join host Austin Culp as he discusses the dynamic world of AI and automation within contact centers and customer experience with special guests Ken Workun, VP of AI Application and Software Serv...
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27:56
Safeguarding Your Contact Center with Dan Frasco of Amplix
In this episode of the Inflow Experience Podcast, we’re joined by Dan Frasco, VP of Solutions Engineering, Security & Infrastructure at Amplix. Join us as we discuss safeguarding your contact center against evolving threats and explore vita...
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21:40
Elevating Customer Experiences: Lessons from a Credit Card Fiasco
Welcome to The Inflow Experience Podcast with your host, Austin Culp, Director of Sales at InflowCX. In this segment of Monday Morning Quarterback, we dissect recent customer experiences to uncover ways organizations can enhance their customer ...
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9:55
Transforming the Customer Experience in Credit Unions
In this episode of The Inflow Experience Podcast, join us as we dig into a real-world customer experience with Josh Carpenter, a seasoned enterprise account executive at InflowCX. Josh recounts a perplexing encounter with his long-standing cred...
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11:34