The Inflow Experience Podcast
Welcome to the Inflow Experience Podcast, the only podcast where you will hear from contact center and customer experience experts about their roles, their lives, and anything else in between.
The Inflow Experience Podcast
Elevating Customer Experience Through AI: A Conversation with Poly AI’s CEO Nikola Mrkšić
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InflowCX
In this episode of The Inflow Experience Podcast, host Austin Culp sits down with Nikola Mrksic, CEO and co-founder of Poly AI. They dive into the future of AI in customer service, exploring how Poly AI’s innovative voice assistants are transforming the industry by enhancing customer experiences and reducing frustration with traditional IVR systems. Nikola shares insights on the evolution of AI, the limitations of current technologies, and how Poly AI is leading the charge in developing sophisticated, human-like voice interactions that complement, rather than replace, human agents. This discussion sheds light on the real-world impact of AI in contact centers and what businesses should consider when adopting these technologies.